We are open 9am - 5pm Monday to Friday
General enquires- email@example.com
Tel - 01225 782819
At Radox Radiators it's our philosophy to provide excellent customer service. We never leave a customer hanging and will always resolve any problem.
Orders totalling a value of less than £50 will incur a £5 +VAT carriage charge. Large, heavy and fragile items may incur a carriage charge- please contact the sales office to confirm.
Quality of raw material: We use only the best EU sourced products- ensuring the highest quality Integrity of manufacture: We never take shortcuts and use tried and trusted manufacturing processes service: We believe in openness, communication and partnership To back all this up, we offer a 10 year guarantee on all our towel rails, with a lifetime guarantee on our stainless steel products. We are all very proud of the quality of our radiators and this is endorsed by our company being certifified to ISO 9001:2000 and ISO 14001:2004 by BVQI/UKAS. Our Electrical radiators for the North American market are tested by Intertek and conform to UL Standard 499.
Items are expected to be returned in their original packaging and should be returned within 7 days; 20% re-stocking charge on returns will usually apply, but this will be handled on a case-by-case basis.
Items delivered must be checked for damages and/or aesthetic imperfections BEFORE installation. Installed items are deemed to be ‘accepted’ and are non-returnable.
Made-to-order items (bespoke sizes and finishes, glass radiators and electric towel rails and radiators) are non-returnable.
Any discrepancies with orders (size, finish, quantity, etc.) should be reported within 48 hours of receipt.
Please check your delivery carefully. If you notice any signs of damage to the items or packaging, please sign for the goods as ‘damaged’ as a precaution and report this to Radox Radiators Ltd immediately.
*Radox reserves the right to change designs and specifications in the interest of product development without prior notice.
*Custom made items are non-returnable – this includes electrical items. Please contact the office for further information.
© 2019 Radox Radiators Ltd